How to Place an Order?

First, browse our product catalog and click "Add to Cart" for any items you wish to purchase. Once you’ve finished shopping, navigate to your cart to double-check product details, quantities, and prices. Next, click "Proceed to Checkout"—you’ll need to fill in your accurate shipping address, select a preferred payment method, and complete the payment to confirm your order.

Is Payment Secure?

Absolutely! Our payment system is PCI-DSS certified and uses industry-leading end-to-end encryption technology. This ensures your payment information (such as credit card details) is fully protected from unauthorized access. All transactions on our platform are 100% secure.

When Will My Order Be Shipped & Delivered?

After your payment is successfully processed, we will confirm your order within 12 hours. Orders are then prepared and shipped out within 2 business days.
  • Domestic Delivery: Typically takes 3–8 business days.
  • International Delivery: Generally takes 5–22 business days, though timelines may vary based on your specific location and customs clearance efficiency.

Can I Track My Shipment?

Yes! Once your order is shipped, we will send a unique tracking number to your registered email address—you can also find this number in your account’s "Order History" section. Use this tracking number to check real-time shipment status on the carrier’s official website (e.g., UPS, DHL).

What Is the Shipping Cost?

We offer free standard shipping on all orders there is no minimum purchase requirement.

Do I Need to Assemble the Product Myself?

No. All products arrive fully pre-assembled. You can start using them immediately after unboxing (the unboxing process takes approximately 1 minute and requires no tools).

What Is Your Return Policy?

We offer a 30-day return guarantee. If you need to return the product, please submit a return application within 30 days after receiving the order, and we will cover the return shipping costs.

How Can I Contact Customer Service?

Please send an email to becsgvms8561@outlook.com, including your order number (if applicable) and detailed information about your inquiry. Our team will respond to your email within 48 business hours (business hours are Monday to Friday, excluding public holidays).